Shopify Inbox

It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores.

What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific information.

I also love how customizable it is. I can tailor the AI to match my brand's voice and business needs instead of settling for generic responses. Customer conversations feel much more natural while saving me a huge amount of time.

I'm genuinely impressed with this update. If you run a Shopify store, you should definitely give the new AI agent a try.

One bug I'd like to flag: when the AI agent shares a product link in a Thai-language conversation, the link resolves to the English (default) product page instead of the Thai /th/ version — even though Thai is a published, active language on my store (gentledovesflowershop.com/th/). I tested opening the Inbox widget directly from a /th/ storefront page and asking the same question there, and the product link still came back as the English URL, so it doesn't appear to be a market/redirect misconfiguration on my end. It seems like the agent's product links aren't following the storefront's active locale the way the rest of the theme does. Would love to see this fixed, since it currently sends non-English customers to the wrong-language page right at the point of conversion.

A more serious bug: the agent's internal clock appears to be running on UTC instead of my store's actual timezone (Thailand, ICT/UTC+7). I asked it "what time is it now" at 21:03 real local time, and it replied with 14:03 — exactly a 7-hour offset, not a rounding quirk. This matters a lot because the agent uses the current time to calculate delivery slot availability and cutoff windows for same-day orders. With the clock off by 7 hours, it can tell a customer they're still within a delivery cutoff when they're actually not, or the reverse. This one directly affects whether customers get correct information at the point of ordering, and I'd consider it a priority fix.

Love the app and where is was. The new update has the makings of something great but missing A LOT of things. I will change my review when the updates change. It seems too buggy to be released right now.

1. Need to be able to be notified when someone is chatting with Ai.
2. Need to be able to jump into the conversation when they are speaking with ai. I cant even open the conversation with someone to correct the mistake ai made.
3. If it answers wrong need to be able to correct the ai and also explain what it did wrong.
4. The formatting for instant answers are all wrong now. We were able to have proper spacing and clickable links. Now it is all jumbled with no clickable links.
5. I wish we could have Hyperlinks in our instant answers.
6. WAY TOO BUGGY!

The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!