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An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
- Your Inbox agent helps shoppers from the first click.
- Connects to your catalog, inventory, and policies with zero setup.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Shopify Admin
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,501)
Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp.
This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using.
Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat.
The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox.
This should also integrate with other sales channels like FB Messenger or IG DMs.
There should be automation features where you can send leads to the cart directly from a DM.
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.
The problem above is solved on 26 Aug 2026. We are back on shopify inbox again.
Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is available now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours.
Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button.
The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements.
Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.
Support
App support provided by Shopify.
Resources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, staff members
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services
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Edit customers
Customer data
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View products
Product listings, products, collections
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Edit orders
All order history, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
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View store credit
Store credit accounts
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View store analytics
Analytics, reports
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View staff accounts
Staff accounts
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Edit Online Store
Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
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View Shopify admin
Legal policies
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View other services
Apps
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View other data
Brand settings, checkout settings, locales, price rules
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